Contact support first.
Please reach out before returning any item. Our team will review your order and provide the correct instructions.
Returns and Exchanges
Simple support for every kitchen choice.
Kitchenova offers free returns and exchanges within 30 days on eligible products. Our support team is available 24/7 to help you review your order, understand the next step, and resolve product concerns with clarity.
30
Day return and exchange window
Free
Returns and exchanges on eligible items
24/7
Customer support availability
3-5
Business day standard delivery window
Return With Confidence
Please contact Kitchenova before sending any item back so your request can be reviewed correctly.
Policy Overview
30 Day Support
Clear terms before you send anything back.
Our return and exchange process is designed to protect your order, your kitchen essentials, and the accuracy of your request. Review the core policy points before beginning.
Kitchenova Standard
Free returns and exchanges within 30 days.
Eligible Kitchenova products may be returned or exchanged within 30 days of delivery. Items should be unused, clean, complete, and returned with all original accessories, manuals, parts, and packaging whenever possible.
Keep products complete.
Include all components, accessories, inserts, and packaging so the item can be reviewed properly.
Protect the item in transit.
Use secure packaging for cookware, bakeware, knives, boards, glassware, serveware, and other kitchen goods.
Use the approved return path.
Returns sent without prior support guidance may be delayed or may not be eligible for processing.
Eligibility
Review Guide
What can be returned or exchanged.
Kitchenova reviews each request based on the product type, delivery date, item condition, and the details provided by the customer.
01
Eligible Condition
Unused and complete items.
Products should be unused, clean, and returned with all original accessories, inserts, manuals, and packaging whenever possible.
02
Order Window
Within 30 days of delivery.
Return and exchange requests should be submitted within 30 days after your order has been delivered.
03
Support Review
Approved before shipping back.
Contact Kitchenova with your order number, customer email, item name, and reason for the request before sending anything back.
Return Journey
A smoother process starts with the right details.
The fastest way to resolve a return or exchange is to provide complete order information at the beginning of the request.
01
Prepare your order information.
Include your order number, full name, and the email address used at checkout.
02
Describe the product clearly.
Share the product name, product type, and whether it is cookware, bakeware, kitchen tools, food prep, storage, dinnerware, serveware, or drinkware.
03
Explain the reason for the request.
Tell us whether you need a return, an exchange, product support, delivery review, or help with an order concern.
04
Wait for return instructions.
Kitchenova support will review your request and provide the correct next step before you send the item back.
Exchange Support
Need a better fit for your kitchen routine?
Exchanges are available for eligible products within 30 days. Whether you need a different kitchen tool, cookware option, storage solution, or dining essential, our team can review the best next step.
Product mismatch
Request an exchange when an eligible item is not the right fit for your kitchen, cooking style, or serving setup.
Item review
Share photos and product details if the item arrived with a concern that needs support review.
Replacement timing
Exchange timing may vary based on product availability, return review, and shipping status.
Automatic discounts
Email subscribers receive 15% off sitewide automatically, and selected promotional products may receive 20% off.
Packaging Care
Safe Return Prep
Pack kitchen goods with care.
Cookware, glassware, cutting boards, bakeware, serving bowls, and food storage items should be packed securely to help prevent transit damage during the return journey.
Before Sending
Include every part that arrived with the item.
Missing accessories, inserts, lids, handles, manuals, or packaging may delay review. If something is missing or damaged, mention it clearly when you contact support.
Frequently Asked Questions
Quick answers for returns and exchanges.
Review these answers before starting your request so your message includes the details our team needs.
How long do I have to return or exchange an item?
Eligible Kitchenova products may be returned or exchanged within 30 days of delivery.
Are returns and exchanges free?
Yes. Kitchenova provides free returns and exchanges for eligible items within the 30 day return and exchange window.
Should I contact support before sending an item back?
Yes. Please contact Kitchenova before returning any item. Our support team will review your request and provide the correct instructions.
What details should I include in my request?
Include your order number, customer email, product name, reason for the request, item condition, and clear photos if the product arrived damaged or incorrect.
What condition should returned items be in?
Items should be unused, clean, complete, and returned with all original accessories, manuals, parts, and packaging whenever possible.
Can I exchange an item for a different product?
Eligible exchanges can be reviewed within 30 days. Availability, product type, item condition, and order details may affect the exchange options.
How long does standard delivery usually take?
Kitchenova offers free shipping on all products, with a standard delivery window of 3-5 business days after the order has been processed and shipped.
Do discounts affect return or exchange eligibility?
Discounts do not automatically prevent a return or exchange. Eligible items are still reviewed under the 30 day return and exchange policy.
Need Help?
Send the details and we will guide the next step.
Kitchenova support can help with eligible returns, exchanges, order review, delivery questions, product concerns, and policy guidance. A complete message helps us respond with more accurate support.
Email Support
support@kitchenova.lol
Phone Support
+1 (405) 208-8684
Business Address
1910 E 48th Pl, Tulsa, OK 74105, United States
Support Availability
24/7 customer support for Kitchenova orders, returns, exchanges, and service questions.