Clear terms for a confident kitchen experience.

Orders and acceptance

After you place an order, you may receive an order confirmation. This confirmation acknowledges that your order request was received, but it does not guarantee final acceptance. Kitchenova reserves the right to review, verify, cancel, or refuse any order before fulfillment.

• Orders may be reviewed for payment, address, availability, or risk checks.
• We may contact you if additional information is needed to process your order.
• If an order is canceled after payment, the eligible amount will be refunded to the original payment method when applicable.

Product information

We work to present product names, images, descriptions, colors, sizes, materials, pricing, and availability clearly. However, product details may contain typographical errors, image differences, display variations, or availability changes.

• Colors and finishes may appear differently based on screen settings and lighting.
• Product availability may change without prior notice.
• We may correct product information, pricing, or availability errors at any time.

Pricing and payment

Prices are listed in U.S. dollars unless otherwise shown. You agree to provide a valid payment method and authorize the applicable charge for your order, including any required taxes or fees shown at checkout.

• Payment must be successfully authorized before an order can be processed.
• We may decline or cancel orders affected by payment errors or suspected unauthorized activity.
• Promotions, discounts, and pricing may be changed or ended without prior notice.

Shipping and delivery

Kitchenova offers free shipping on all products. Standard delivery is typically 3-5 business days after processing and shipment, although delivery timing may vary due to carrier handling, destination, weather, holidays, address issues, or circumstances outside our control.

• You are responsible for entering a complete and accurate shipping address.
• Delivery estimates are not guaranteed delivery dates.
• Risk of loss may pass to you when the order is delivered to the address provided at checkout.

Returns and exchanges

Kitchenova provides free returns and exchanges within 30 days for eligible products. Items must meet the applicable return condition requirements, and customers should request support before sending any product back.

• Return and exchange requests should include the order number, customer email, product name, and reason for the request.
• Items that are used, damaged after delivery, missing parts, or returned outside the allowed window may not qualify.
• Refund timing may depend on review, approval, return transit, and payment processor timelines.

Discounts and promotions

Email subscribers receive an automatic 15% sitewide discount after successful subscription. Selected promotional products may also receive an automatic 20% discount when a promotion is active and correctly applied at checkout.

• Discounts may not always combine with other offers unless clearly stated.
• Automatic discounts must appear at checkout to apply to the order.
• Promotional availability, eligible products, and discount terms may change at any time.

Customer communications

By contacting Kitchenova or placing an order, you agree that we may communicate with you about your order, customer service request, payment, delivery, return, exchange, policy updates, or related service information.

• You are responsible for monitoring the email address used at checkout.
• Marketing messages may be managed according to the unsubscribe options provided in those messages.
• Service-related messages may still be sent when needed to complete or support your order.

Intellectual property

The Kitchenova website, page layouts, brand elements, text, graphics, product presentation, photography selections, icons, and visual design are protected by applicable intellectual property laws and may not be copied, reproduced, modified, distributed, or used commercially without permission.

Prohibited conduct

You agree not to use the website for unlawful, abusive, fraudulent, harmful, or disruptive purposes. You may not upload malicious code, impersonate another person, interfere with checkout, misrepresent payment or shipping details, or attempt unauthorized access to systems or data.

Limitations of liability

To the fullest extent permitted by law, Kitchenova is not liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the website, products, delivery services, or inability to access the website.

Changes to these terms

Kitchenova may update these Terms of Service from time to time. Updated terms will be posted on this page. Continued use of the website after updates are posted means you accept the revised terms.